Shipping Policy
Shipping methods, rates and delivery times
| Method | Rates (order subtotal) | Handling time | Transit time | Destinations |
|---|---|---|---|---|
| Express Free shipping on orders over $29.99 |
|
2–3 days (business days) | 6–12 days (business days) | All 250 countries/regions we ship to |
Rates are calculated on the order subtotal at checkout. Delivery time = handling time + transit time; customs clearance and peak seasons can add delays.
This policy explains delivery arrangements for orders placed with Bookuser. Available destinations, delivery options and charges depend on the items and address in your order. Review the product information and checkout details before payment.
Delivery options and service area
The options offered for your order are shown at checkout. Some items, quantities or destinations may have restrictions. If no delivery option is available, contact us through contact page before ordering. Collection, local delivery or appointment-based services apply only when expressly offered.
Processing and dispatch
Processing time is separate from time in transit. Refer to any handling estimates provided for the item or delivery method. Pre-orders, personalised products, made-to-order items and large orders may have a different schedule, which should be stated in the product details or confirmed with you.
Charges, taxes and additional services
Review the delivery charge and any stated free-delivery conditions at checkout. Express services, remote locations or special handling may carry additional charges where disclosed. For international orders, check whether import taxes, duties and clearance charges are included. Contact us if the allocation of these charges is unclear.
Delivery estimates and delays
Delivery estimates reflect the information available when an order is placed. Carrier disruption, address checks, customs or other events can affect timing. If an agreed dispatch or delivery date cannot be met, we will communicate the available options, including cancellation or refund where applicable. This does not limit mandatory rights relating to late delivery.
Tracking and split shipments
Where tracking is available, use the shipment details supplied for your order. Tracking may take time to update after dispatch. An order may arrive in separate parcels; refer to the information for each shipment rather than assuming the whole order has been delivered.
Address changes and unsuccessful delivery
Check the recipient details before payment. Contact us promptly to request a correction or delivery change; changes may no longer be possible after processing. If delivery fails, a parcel is unclaimed or an item is returned to sender, we will explain the next steps and any applicable charges before arranging further service.
Missing, damaged or incorrect parcels
Contact us through contact page with your order number and a description of the issue. Keep packaging and provide photographs where reasonably available. We will investigate the delivery record and explain the appropriate remedy. Reporting an issue promptly helps the investigation; it does not shorten any mandatory claim period.
Digital products and services
If digital items or services are offered, access instructions, delivery channels and performance arrangements are described with the relevant offering. Physical shipping charges and carrier tracking do not apply to those items unless physical goods are also included.
Questions about your delivery? Contact us through contact page.
Related policies
Last updated: 2026-10-29